Safety Protocols (COVID-19)


IMPORTANT INFORMATION (COVID-19) – Updated 6.18.2020

  • Please make an appointment.
    Walk-ins are not accepted at this time to ensure we have sufficient time to clean and sanitize our facility between each guests.
  • Only guests with an appointment is allowed in the establishment.
  • 24-Hour Cancellation policy is WAIVED if you or your family are sick until further notice.
  • Please wear FACE MASK at all times.
  • Facial service, Herb Tent and Flower Bath are not provided until further notice.
    If you have a package including any of these, you may change it to any body service (body pack, foot massage, head massage etc.) at no additional fee.

DEAR VALUED GUESTS – Updated 9.28.2020

The health and safety of guests and employees is our highest priority.
SPA ayualam has implemented the following COVID-19 protocols to ensure safe and truly relaxing space for you.

RECEPTION

  • Guests will be required to undergo thermal screenings and must complete a mandatory health questionnaire upon arrival.
  • The sneeze guard has been installed and spa receptionists are also required to wear a face mask and face shield.
  • Laminated menus are sanitized after each use. Paper Brochures are available upon request but is strictly for single-use only.
  • A UV sterilizer has been installed at the reception desk to sterilize check-in items, such as pens.

TREATMENT

  • Treatment rooms are limited to one guest and one therapist only. Couple-use is suspended until further notice.
  • Therapists are required to wash their hands with soap for a minimum of 20 seconds prior to treatment.
  • Bed skirts, bed liners, and other decorative fabrics have been removed from treatment rooms.
  • Massage bed, head rest, counter top, doorknob and light switch are sanitized after each use.
  • Facial service, Herb Tent and Flower Bath are not provided until further notice.
    If you have a package including any of these, you may change it to any body service (body pack, foot massage, head massage etc.) at no additional fee.

OTHERS

  • Hand sanitizers are equipped at the entrance/exit, reception and treatment rooms.
  • Product and retail samples have been removed from public areas.
  • Waiting area is temporarily blocked.
  • All linens are professionally laundered and kept in a closed cabinet or plastic wrapping.
  • Rest rooms are cleaned after each use.
  • Staff area is also cleaned and sanitized regularly.
  • All employees are also screened by taking temperature before shift.

We have always been extremely proud of our safety protocols.
If you have questions or comments, please feel free to contact the Spa Manager or Spa General Manager.
We are looking forward to serving you soon.

Thank you.